- In order to be eligible for returns, the product to be returned should be accompanied by the original invoice/receipts and certificates, warranty card (if any), packaging, free gifts, certificate of authenticity, endorsement certificate and any other information booklets that were part of the original purchase packaging.
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The product will be eligible for return only under following conditions:
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It is unused and not customized.
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It is in the same condition in which it was sold.
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It is returned within 7 days from the time of purchase.
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The product is not tampered with or altered.
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To request for return of the product under the 7-day return policy, you are required to do the following:
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Email our Customer Care within 7 days from the date of Product Invoice on customercare@divaa.co.in or return the product to the store from where it was purchased in person.
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Pack the product along with all the original packaging, certificates, invoice (as mentioned in point b)1.) in the original packaging provided by DIVAA.
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Call our Customer Care to confirm once the package is ready with all the requisites to arrange for re-shipment of the same in case of online purchase.
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Please do go through our Terms & Conditions page to understand all company policies clearly.